(Defective Merchandise Only) ​We accept returns for defective merchandise only. If an item you received is defective, you may choose to receive either a refund or an exchange/replacement. ​Please contact us within 30 days of delivery to report the defect and initiate the process. ​To be eligible for a refund or exchange: ​We will require a proof of purchase (e.g., order number). ​We may request photo or video evidence of the defect. ​Once we confirm the defect, we will process your requested refund or ship a replacement item to you.